Privacy & Cookie Policy
Effective Date: 28.06.2025
Grounded Connection | www.groundedconnection.co.uk
Grounded Connection (“we”, “us”, or “our”) is committed to protecting your privacy and personal data. This Privacy & Cookie Policy explains how we collect, use, store, and protect your personal information, and how cookies are used on this website to improve your experience.
1. What Information We Collect
We may collect the following personal data when you interact with our site or services:
Your name and contact information (email, phone) when you contact us or sign up for our newsletter
Information you share in contact forms or initial therapy enquiries
Technical data such as IP address, browser type, and device information via cookies or analytics tools
2. How We Use Your Data
We use your personal data to:
Respond promptly to enquiries and support requests
Provide and manage counselling, psychotherapy, breathwork coaching, or other therapy services
Send occasional newsletters, updates, and event information (only with your explicit consent)
Improve website performance, usability, and user experience through analytics
3. Sharing Your Data
We do not sell, rent, or trade your personal information with third parties. We may share your data only when:
Required by law or legal process
You have given explicit consent
Necessary to deliver our services, such as using third-party newsletter platforms like Mailchimp
4. How We Store Your Data
Your personal data is stored securely and accessed only by authorised personnel. We implement appropriate technical and organisational security measures to protect your information against unauthorised access, loss, or misuse.
5. Your Rights
Under data protection laws, you have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for marketing communications at any time
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is mishandled (www.ico.org.uk)
6. Cookie Policy
Our website uses cookies to enhance your browsing experience and understand site usage.
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help remember your preferences and collect information on website usage to improve performance and security.
Types of cookies we use:
Strictly necessary cookies: Essential for the website to function and cannot be disabled.
Performance/Analytics cookies: We use Google Analytics to understand how visitors interact with our site, helping us improve your experience.
Functional cookies: Set by third-party services (e.g., embedded YouTube videos, Instagram feeds) to enable enhanced features.
Managing cookies:
You can choose to accept or reject non-essential cookies via the cookie banner on your first visit. You may also adjust your preferences anytime in your browser settings.
Please note: Disabling some cookies may affect site functionality.
7. External Links
Our website may contain links to external websites or embedded third-party content. We are not responsible for their privacy policies or cookie practices. Please review their policies directly.
8. Updates to This Policy
We may update this Privacy & Cookie Policy occasionally. Any changes will be posted on this page with a new effective date.